How can we help you?
We have compiled the answers to the most common questions we receive.
Check out our FAQ (Frequently Asked Questions) to find the answers you are looking for!
You can make your reservation on our website, directly at the Break And Home reception, or by calling the residence of your choice.
To find out about all the services included and those available à la carte, we invite you to visit the Our Apartment Hotels page and choose the residence that suits you.
To find out about the specific features of our residences, go to the Our Apartment Hotels page and choose the Break And Home that suits you. You will find a full description of the services offered and opening hours.
Unfortunately, a credit card is essential to make a reservation. In fact, to guarantee the validation of your reservation, a bank card is required.
You can make a reservation online via our website Break And Home or by contacting the residence directly.
Arrival and departure times may vary depending on the residence. However, all our residences are open 24/7.
To find out the exact check-out and check-in times for the residence of your choice, please visit the dedicated Our Apartment Hotels page and select your preferred Break And Home.
To check the availability of a car park at one of our Break And Home apartment hotels, please visit the dedicated page Our Apartment Hotels and choose the establishment you are interested in.
To reserve a parking space, we recommend that you contact the residence directly to check availability.
We do not accept pets in our residences for reasons of hygiene and safety.
In some of our residences, a baby kit including a cot and a high chair can be provided. To find out which residences offer this service, please consult the Our Apartment Hotels page and select the one you are interested in.
To guarantee the availability of the baby kit, we recommend that you contact the residence directly.
We do not accept holiday vouchers in our establishments. Our residences accept payment in cash, by bank card or by bank transfer.
For further information, please contact the reception of our residences.
No payment is required when making your reservation. Payment will be taken on your arrival at our residence. However, depending on the rate selected, a prepayment may be required.
Yes, our residences are open 24/7.
In the event of a late arrival after midnight, we recommend that you contact the residence to inform them.
You can cancel free of charge up to 24 hours before your arrival date at the residence. A charge equivalent to the cost of the first night of your stay will be applied if you cancel within 24 hours of your arrival date.
Only minors accompanied by their parents or legal guardian are authorised to stay in the residence.
